At Cynthia Passports, we want you to be satisfied with your purchase. This Returns & Refund Policy explains the conditions under which returns and refunds are accepted. By placing an order with us, you agree to the terms below.
Eligibility for Returns
You may request a return if:
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The product you received is defective, damaged, or not as described.
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You notify us within 7 days of receiving your order.
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The item is unused, in its original packaging, and in the same condition as received.
Non-Returnable Items
We do not accept returns for:
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Products damaged due to misuse, negligence, or improper handling.
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Items that have been used, altered, or are missing original packaging.
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Products returned after the 7-day return period.
Return Process
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Contact us at [email protected] within 7 days of delivery.
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Provide your order details, reason for return, and photo evidence (if applicable).
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Our team will review your request and provide return instructions.
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Once your return is approved, you will be required to ship the item back to us at your own expense, unless the product is defective or incorrect.
Refunds
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Cynthia Passports operates on cash-on-delivery method only.
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Refunds will only be granted once the returned product is inspected and approved.
Exchanges
We may offer exchanges for defective, damaged, or incorrect items. Please contact us within the 7-day return window to arrange an exchange.
Contact Us
For any questions or to initiate a return, please contact us at:
Email: [email protected]